A SOLID, MODERN AND EFFICIENT INFRASTRUCTURE TO OFFER WORLD CLASS SERVICE
We are aware that competition in the hardware market is hard and that the only outstanding companies are those who, apart from looking for quality in their products, also make sure that they optimize their operations and that they support them with a solid infrastructure that produces the effect of an excellent service for their clients.
We know that the worst scenario for our clients is to lose sales due to a lack of product in the market. To avoid this problem we have, in the country, 10 branches and a general warehouse with a full stock (Jilotepec,Laguna, Monterrey, Veracruz, Culiacán, Mérida, Guadalajara, Puebla, Tijuana and Villahermosa), thus allowing us to deliver in 24 hours, countrywide orders and to assure a 95% fill rate on the first invoice. We deliver almost everything the clients order. This is the highest service level in the industry.
Maintaining this standard is not an easy task. It requires a full inventory, available at all times. To be able to comply with this, our Industrial Complex in Jilotepec, Mexico, (the largest and more up-to-date of its kind in Latin-America), has premises that add up to 8.5 hectares, destined to finished product. Our General Distribution Center supplies our branches and our clients abroad, with the exception of the ones in North-America, which are serviced through our Distribution Center for North-America, which delivers fill rate to the first invoice in a record time.